Warranty Claim Form

As the manufacturer’s representative, Vertical Systems will submit a warranty claim on behalf of the customer. Note, if you do not answer the following questions or do not answer them clearly, it will delay the process of your warranty claim. All warranty claims must have a PO Number (Purchase Order) to start the warranty process. If the issue is found to be warrantable, we will not send out an invoice against your PO and your PO number can be voided. If this issue is found not warrantable, Vertical Systems will issue an invoice against your PO Number.

The responsible party acknowledges that they are responsible for providing the correct information. The responsible party also acknowledges that if the manufacturer does not cover labor, diagnostic or transportation fees, the responsible party is responsible for the related fees.